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About JNP Sidona Support Services
A privately owned, CQC-registered care provider in London. Small enough that the person who runs it is the person who does your assessment.
Who we are
JNP Sidona Support Services Ltd is a privately owned care provider delivering personalised care to clients across London with care, compassion and respect. We are registered with the Care Quality Commission, the independent regulator of health and social care in England, and you can read our registration and any published inspection reports on the CQC website.
We provide care at home, supported and independent living, and a mobile nail care service for older adults.
A home away from home
We believe there is no place like home. We invest time in getting to know the people we support, and we offer a portfolio of homely services tailored to each individual. We involve service users, family members, friends and healthcare professionals in care planning, so that the plan reflects the person rather than the convenience of the rota.
From everyday visits to live-in support, the aim is to help people lead happy and dignified lives, staying independent in a comfortable and safe environment, and staying in control of their own care.
What families actually tell us. Almost every review we receive mentions Jackie by name. She is the owner and manager, she does the assessments, and she is the person who picks up the phone when something changes. Two families have told us in writing that they came to us after poor experiences with larger companies. That is the whole basis on which we compete, and it only works while we stay small.
How we work
The assessment comes first, and it is free
We visit at home before anything is agreed. We meet the person who needs care, not just the family arranging it, and we talk to whoever else is involved: GPs, district nurses, social workers, hospital discharge teams. Out of that comes a written care plan setting out who comes, when, and what they do.
The same small team
The most common complaint about home care is a different face every visit. We build a small consistent group of carers around each person. It is the single clearest advantage of being a small provider and we protect it deliberately.
We say no when we should
If a package needs more cover than we can staff safely, or clinical input we cannot provide, we will tell you at the assessment and point you elsewhere. An agency that says yes to everything is not being helpful.
Regulation and standards
We are registered with and inspected by the Care Quality Commission. We are also part of the Dignity in Care campaign, which sets out ten principles for treating people receiving care with dignity and respect.
If something goes wrong, we want to hear about it directly and quickly, on 0203 375 4047 or at info@jnpsidonasupportservices.co.uk. You can also raise concerns about any registered provider with the CQC.
Company details
- Registered name
- JNP SIDONA SUPPORT SERVICES LTD
- Company number
- 3700247
- Registered office
- 22 Great Jubilee Wharf, 78–80 Wapping Wall, London E1W 3TH
- Regulator
- Care Quality Commission
- Telephone
- 0203 375 4047 · 07446 010486
Questions people ask
Are you registered with the CQC?
Yes. JNP Sidona Support Services Ltd is registered with the Care Quality Commission and you can view the registration and any published reports on the CQC website.
How big is the company?
We are a small, privately owned provider, which is deliberate. It is what allows the manager to be involved in every package and the same carers to attend the same clients.
Do you charge for an assessment?
No. The initial assessment at home is free and there is no obligation to proceed.
Are your carers DBS checked?
Yes. Recruitment checks, training and supervision are part of the standards the CQC inspects us against.
Talk it through with Jackie
No call centre and no obligation. Tell us what you are dealing with and we will tell you honestly whether we can help.