Last updated: 2026-11-06.

Many of the people who use this website are older, have a disability or are looking for help for someone who does. We want everyone to be able to read it, find our phone number and send us a message, whatever device, browser settings or assistive technology they use.

What we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. In practice that means you should be able to:

zoom in up to 400% without text spilling off the screen
use the whole website with a keyboard, with a visible outline showing where you are
use a screen reader: pages have headings in order, images have text descriptions, and form fields have labels
read text that has enough contrast against its background
fill in our forms with clear error messages that say what to fix

How we checked

We test each page template with automated checks (Google Lighthouse scored the templates we tested 100 for accessibility) and with keyboard-only use. That catches many problems, but not all of them. We have not yet had an independent audit, or tests with disabled users, so some problems may remain.

Things we know about

The map on our home and contact pages is provided by Google and is only loaded if you choose to show it. Our address and directions are always written out in text next to it.
Some guides can be downloaded as PDFs. Each PDF has the same information on a web page, which is easier to use with assistive technology.

If something does not work for you

Please tell us. Call 07446 010486, email info@jnpsidonasupportservices.co.uk or use our contact form. Say which page you were on and what went wrong. If you need information from this website in another format, such as large print or read out over the phone, ask and we will arrange it.

If you are not happy with our reply

If you contact us about an accessibility problem and are not happy with how we respond, you can contact the Equality Advisory and Support Service (EASS).

Company and regulator details are on our legal notice. How we handle personal information is in our privacy policy.

Talk it through with Jackie

No call centre and no obligation. Tell us what you are dealing with and we will tell you honestly whether we can help. We arrange and provide care; we cannot advise on benefit claims.

Accessibility statement