Personalised care
Tailored services for individual needs, ensuring comfort and well-being.
Home Care in London, arranged by the person who runs it.
JNP Sidona Support Services is a small, privately owned, CQC-registered care provider. Jackie and her team support adults across London, from a half-hour visit to live-in and complex care.
Regulated and accredited
Where we work
- Lewisham
- Blackheath
- Southwark
- Tower Hamlets
- Bromley
- Whitton
- Kingston
- Uxbridge
Home care is available across London. Our supported living homes are in Whitton, Kingston and Uxbridge. Nail care visits currently cover Lewisham, Blackheath, Tower Hamlets, Bromley and Southwark. Not sure whether we reach you? Call and ask.
A home away from home
Welcome to JNP Sidona Support Services Ltd, a privately owned care provider committed to delivering exceptional, personalised care to our valued clients with care, compassion and respect.
We believe there is no place like home. We invest time to get to know our service users, offering a comprehensive portfolio of homely services tailored to each individual's needs. We involve service users, family members, friends, healthcare professionals and others in care planning, to create an environment where your personalised needs come first and where people can maintain their independence while receiving the support they need.
More about who we are, or read our guide to paying for care in London.
What we hold ourselves to
Three things shape every care plan we write, and every visit we make.
Family involvement
We work with families to build comprehensive, personalised care plans together.
Independence and dignity
Empowering individuals to maintain their independence, with dignity.
Empowering independence with dignity
From everyday visits to live-in support, our goal is to help our clients lead happy and dignified lives. We provide services that meet specific requirements, making a positive difference while enabling people to remain independent in a comfortable and safe environment.
We collaborate with service users and their families to ensure they receive care that addresses their preferences, so they stay in control of their lives and their care needs.
Three ways we support people
Whether you need an hour a day at home, a place to live with support around you, or a gentle visit for something specific.
Home care
Personal care, medication, meals, housekeeping, companionship and complex care in your own home, including live-in care for individuals and couples.
Supported living
Homes in Whitton, Kingston and Uxbridge on a permanent or respite basis, with 24/7 nurse-led residential care and support to live the life you choose.
Nail care
Gentle nail trimming, shaping, cuticle care and moisturising for older adults, at home or in a nursing home, delivered with patience and respect.
Care at home, from half an hour to round the clock
Every service we provide across London. Not sure which one you need? That is what the free assessment is for.
It was such a relief to find Sidona Support.Kate Aldous Daughter of a client
“Jackie, the owner and manager, is really hands-on, and cares about her clients and the service they receive. She was quick to respond when we needed to change arrangements, and was always helpful and friendly. The carers are friendly and efficient, and took good care of my Dad.
We'd had bad experiences with a couple of larger companies, and had not been happy with their services. I would recommend Jackie and the team without hesitation!”
What families tell us
Reviews left by the people we look after and the relatives who arranged their care.
JNP Sidona Support Services Ltd was recommended to my family and from the very first assessment to starting the care package everything has been excellent. The manager, Jackie, is very professional, caring, kind, and consistently exceeds expectations. The care I have received has been of a very high standard, and I would highly recommend their services.
Jacinta Fernandes
Jackie has been caring for my elderly mother, and unfortunately my mother is now having to move into a care home facility. I would just like to say that Jackie's care for my mother was outstanding. I cannot praise her enough for the exceptional service she provided. Thank you, Jackie.
Zak Milan
I received outstanding personal care and housekeeping services from JNP Sidona Support Services Ltd. Their team was exceptionally patient and professional, always demonstrating a deep understanding of my specific needs. I highly recommend them for their dedication and high standards.
Bencent Xi
This is a care company that truly cares. Jackie is an excellent manager who goes above and beyond to support her clients and their families. They care for my dad, and the support provided has been truly remarkable. I highly recommend JNP Sidona Support Services Ltd.
Sarah Deborah
The company manager is a compassionate, knowledgeable, and highly professional individual. Her care service consistently provides holistic, high-quality care for my elderly family member, who requires 24/7 support. I highly recommend JNP Sidona Support Services Ltd for their exceptional, personalised care tailored to each client's needs.
B Ka
The service received from JNP is excellent. They have proved to be a professional, compassionate, caring and knowledgeable company. They have gone the extra mile to assist in the care of my relative. Jackie communicates and updates me on a regular basis. I would highly recommend their services.
L Lynda
It has been a great support having JNP on board and Jackie has always been very professional, efficient and kind, and strives to ensure that all our requirements are met, which in turn helps us with our relative's care needs. She is a pleasure to communicate with and I would recommend.
D Deborah
I am happy with the services from JNP Sidona Support Services Ltd. Jackie is professional, attentive and quickly picks up on instructions after telling her once. I recommend her if you need a carer.
D Donna Fernandez
Helpful efficient company. Provided exactly what we needed.
Andrew McIrvine
Areas we serve
Home care across London, with three supported living homes in west and south west London. If your area is not listed, call and ask.
Questions families ask first
How quickly can care start?
Often within a few days, and sometimes faster for a hospital discharge. We visit and assess first, because agreeing to a package before anyone has seen the situation is how care goes wrong. Call 0203 375 4047 and we will tell you honestly what we can do and when.
How much does home care cost in London?
It depends on how many hours are needed and what kind of support. You get a written figure after the free home assessment, not a guess over the phone. Our guide to paying for care explains council funding, direct payments and NHS Continuing Healthcare.
Will it be the same carer every time?
As far as possible, yes. We are a small provider and we build a small consistent team around each client, which is the main reason people move to us from larger agencies.
Are you registered with the CQC?
Yes. You can view our registration and any published inspection reports on the Care Quality Commission website.
Is the assessment free?
Yes, and there is no obligation. Jackie, who runs the service, does most assessments herself.
What is the shortest visit you offer?
Half an hour. We do not do fifteen-minute calls, because personal care cannot be done properly in fifteen minutes.
Name
JNP Sidona Support Services Ltd
CQC-registered home care provider
Address
22 Great Jubilee Wharf
78–80 Wapping Wall
London E1W 3TH
Care is delivered in your own home or in one of our supported living homes, not at this address.
Talk it through with Jackie
No call centre and no obligation. Tell us what you are dealing with and we will tell you honestly whether we can help.