Home Care in Hayes, Bromley

Hayes in Bromley, not Hayes in Hillingdon

This page is about Hayes in the London Borough of Bromley, BR2. If you are looking for Hayes near Heathrow, in Hillingdon (UB3 and UB4), see home care in Hayes, Hillingdon. The two have different councils, different hospitals and different routes to help, so it is worth being sure before you ring anyone.

The semi-detached suburb

Hayes was a small Kent village until the twentieth century. Its old centre on Hayes Street still feels like one, with the church of St Mary the Virgin, the Grade II listed Hayes Farmhouse and The George. Around it grew interwar and post-war suburbs, and the 2021 Census shows how uniform they are: in Hayes & Coney Hall ward, six in ten homes are semi-detached, the highest share in Bromley, and four in five households have three or more bedrooms. Barely one household in twenty-five rents from a council or housing association.

Those semis usually have the bedrooms and the only bathroom upstairs. A carer helps with washing and dressing, and if the stairs become the problem, a stairlift, a second banister or a bed downstairs are the usual fixes, which the council's occupational therapy service can assess. One resident in five in the ward is 65 or over, and 793 households were someone aged 66 or more living alone. For them, a morning and evening visit often makes the difference between staying put and having to move.

One train from Lewisham

Hayes is about six miles from our office, further than some of the borough, yet one of the easier places for our carers to reach. Southeastern's Hayes line runs from Charing Cross and London Bridge through Lewisham, Catford Bridge, Elmers End and West Wickham, ending at Hayes. A carer steps on at Lewisham and off at Hayes without changing. A direct line is more dependable for a visit round than two buses in traffic.

Locally, buses meet at the station and on Hayes Street. The 119 runs from Bromley past Hayes Library and the station to West Wickham and Croydon. The 138 and 246 come through Pickhurst to the station and Coney Hall. The 146 heads out to Keston and Downe. The 314 links Hayes with Bromley, Elmstead Woods, Mottingham and Eltham. Bromley's controlled parking is concentrated around stations and town centres, so away from Station Approach, parking for a visiting carer is usually easy.

The common on the doorstep

Hayes Common, 79 hectares of heath and woodland owned by Bromley Council, was the first common protected under the Metropolitan Commons Act 1866. A carer on a companionship visit can take someone for a short walk along its edge, or to Hayes Library, which sits beside the church on Hayes Street in the old rectory. The Knoll and Husseywell Park are other gentle outings.

How do I get Bromley Council to assess Mum in Hayes?

Contact Bromley Adult Social Care through the council's care assessment page, by phone, or at adultsocialcare@bromley.gov.uk. If she is eligible, a financial assessment works out what she pays; for care at home, her house is not counted. Privately arranged care is quoted in writing after our visit. The wider borough detail is on our Bromley home care page.

After a stay at the PRUH

Most Hayes patients are treated at the Princess Royal University Hospital at Farnborough Common, with rehabilitation at Orpington Hospital. When a ward starts talking about home, that is the moment to ring us, not the morning of discharge. Some people need extra visits for a few weeks; some move to live-in care in Hayes if visits leave too many gaps.

If you are the family member doing the caring, ask Bromley Council for a carer's assessment, and contact Bromley Well's carers service on 0808 278 7898.

How far we travel to Hayes (Bromley)

Visiting care is realistic in the north of Bromley and along the Orpington line, subject to carer availability. Biggin Hill and the rural south are mainly live-in care.

Everything our carers can help with →