Home Care in Hayes, UB3 and UB4

Yes, we provide home care in Hayes. Live-in care is available across UB3 and UB4, and visiting care is possible here more often than elsewhere in Hillingdon, because the Elizabeth line links Hayes and Harlington directly to Canary Wharf. It always starts with a free home assessment and a written care plan, and we tell you at that visit whether we have a carer who can cover the visits you need.

Can a visiting carer really get to Hayes from Lewisham?

Sometimes, which is more than we can say for most of Hillingdon. Our office is on Lewisham High Street. From there the DLR to Canary Wharf and the Elizabeth line west reach Hayes and Harlington in roughly an hour to 70 minutes door to door. That is workable for a longer daytime call, such as a mid-morning visit for a wash, breakfast and medication, or an afternoon sit-in while a daughter goes to work.

Early calls, late tuck-in visits and fixed times seven days a week are harder. For those, a live-in carer is usually more reliable.

Three places called Hayes

Hayes Town grew up around the station and the Grand Union Canal, where EMI once pressed records. That site is now the Old Vinyl Factory, and new blocks of flats have gone up around the station since the Elizabeth line arrived. North of the Uxbridge Road, Hayes End and Yeading are mostly interwar terraces and semis with council estates between them.

Each brings its own problems for care. In the new flats, a broken lift can strand someone who cannot manage stairs. In the terraces, the bathroom is usually up a narrow staircase, so a downstairs commode or a bed in the front room is a common stopgap. The semis often have a box room, enough for a live-in carer if it takes a proper bed.

Parking is easier than in inner London. Most residential streets are free to park on, but there are permit schemes near the town centre and station. If a carer will be driving to you, the council's parking permits service issues carers' permits and visitor vouchers.

How do I get Hillingdon Council to assess my mum in Hayes?

Contact Hillingdon Social Care Direct, the council's front door for adult social care, on 01895 556633 (Monday to Friday, 9am to 5pm), or start the online form on the council's applying for social care page. If you are making the request for her, she needs to agree, unless she lacks capacity and it is in her best interests. Our Hillingdon home care page sets out the whole council route, including direct payments.

If she is coming home from Hillingdon Hospital on Pield Heath Road, tell the ward early that you are arranging private or extra care. Our hospital discharge support page explains how we fit around a discharge date.

How much does home care cost in Hayes?

We do not publish prices; the cost depends on the visits or live-in arrangement, and we confirm it in writing after the assessment. If the council finds your mum eligible, a financial assessment decides how much she contributes, and her personal budget can be paid as a direct payment so she can choose her provider. Where needs are mainly health needs, ask about NHS Continuing Healthcare. Our paying for care guide explains both routes.

Live-in care and short breaks

Live-in care works anywhere in Hayes as long as there is a spare bedroom for the carer. For a family carer who needs a break, a live-in carer can cover a week or two as respite care. The council's carer's assessment can lead to a respite budget, and Age UK Hillingdon, Harrow and Brent runs a dementia sitting service that gives carers a few hours off.

Services we offer in Hayes

• Personal care
• Medication support
• Home help
• Companionship
• Sit-in service
• Live-in care
• Respite care
• Dementia care
• Complex care
• Palliative care
• Hospital discharge
• Nail care

What we can help with in Hayes

• Personal care, washing and dressing
• Medication prompting and support
• Meals, laundry and home help
• Companionship and getting out
• Dementia care at home
• Support after a hospital stay
• Short breaks for family carers
• Live-in care when needs grow