Home Care in Shepherd's Bush

Yes, we provide home care in Shepherd's Bush, W12. Of everywhere in Hammersmith and Fulham, it is one of the easier places for our carers to reach from Lewisham, because it is served by both the Central line and the Overground. We start with a free assessment at home, then agree a written care plan covering visits, live-in care or both.

Can a carer get to Shepherd's Bush from Lewisham?

Usually, yes. Shepherd's Bush station is on the Central line and the Overground Mildmay line. A carer can take the Overground from Peckham Rye to Clapham Junction and change for Shepherd's Bush, or cross the City and pick up the Central line. Shepherd's Bush Market and Goldhawk Road, on the Hammersmith & City and Circle lines, serve the southern streets. It is still a journey of around an hour, so regular early-morning or late-evening calls depend on who we have available. Tell us the times and we will give you a straight answer.

Carers who drive will find almost every street in a controlled parking zone, and the resident books them in through a virtual visitor permit. When QPR are at home at Loftus Road, the streets north of the Uxbridge Road fill up, so it is worth keeping fixture dates in mind.

From the Edward Woods towers to Askew Road terraces

The homes here range widely, and the care plan follows the building.

The Edward Woods Estate tower blocks, on the eastern side of Shepherd's Bush towards the Kensington border, have lifts. On a high floor, everything depends on them: if a lift is out of action, someone who can't manage stairs may be stuck indoors, and a carer has to know what the fallback is. We record it in the care plan. The Victorian terraces around Goldhawk Road, Askew Road and the Uxbridge Road are mostly divided into flats, often with narrow stairs and small bathrooms, which limits what equipment will fit. Towards Wormholt the council housing is lower-rise, often with gardens, and generally easier for care.

A whole terraced house can have room for a live-in carer. A one-bedroom flat in a tower can't, so care there is by visits.

Who pays for home care in Shepherd's Bush?

If Hammersmith & Fulham Council arranges it, nobody: the council doesn't charge for home care. A Care Act assessment comes first, by phone on 0800 145 6095 or through a GP or community nurse referral. Care that you arrange privately with us is paid for by you, and we quote in writing after our own assessment. If the council agrees ongoing care, a direct payment lets you choose who provides it. You can combine the two: council care for the assessed hours, and private visits for extra hours or while the council assessment is being arranged. Our borough page has the details.

Hospital, then home

People in Shepherd's Bush are usually treated at Charing Cross Hospital on Fulham Palace Road. Hammersmith Hospital on Du Cane Road, just to the north, handles specialist heart, kidney and cancer care. The council's hospital assessment service for both sites is on 020 3311 1844. Call us as soon as you have a likely discharge date: see hospital discharge support.

When the family carer needs a break

Anyone caring unpaid for someone in W12 can ask Adult Social Care for a carer's assessment, and Carers Network (020 8960 3033) supports carers across the borough. We can cover a planned break with a live-in carer, or with sit-in visits so you can get out for an afternoon. See respite care and our sit-in service.

What we do in W12

• Personal care
• Medication support
• Home help
• Companionship
• Sit-in service
• Live-in care
• Respite care
• Dementia care
• Complex care
• Palliative care
• Hospital discharge
• Nail care

What we can help with in Shepherd's Bush

• Personal care, washing and dressing
• Medication prompting and support
• Meals, laundry and home help
• Companionship and getting out
• Dementia care at home
• Support after a hospital stay
• Short breaks for family carers
• Live-in care when needs grow